Privacy policy

This privacy policy explains how CoachPod Assist (coachpod.help) collects, uses, and protects information when you use our website and platform. We operate for coaches and trainers in Australia, New Zealand, and Singapore, and we aim to follow each market’s privacy and electronic marketing requirements.

Information we collect

Account details (name, email), coach profile information you provide, event and campaign content you create, and attendee details that your registrants submit through your event pages. We also collect basic usage analytics to improve the product.

Consent and marketing

Attendee data captured through your event pages includes explicit consent records and timestamps. CoachPod Assist helps you create consent-aware event communication. You are responsible for sending messages only to people who have opted in and for following your local marketing laws.

How we use information

• To provide the platform and generate your event campaigns.
• To store your events, attendees, feedback, and follow-ups.
• To contact you about your account and early access.
• To improve features and reliability.

Data you control

As a coach, you are the controller of the attendee data you collect. You are responsible for sending messages only to people who have opted in and for following your local marketing laws.

Your rights

You can request access to, correction of, or deletion of your personal information by contacting us at hello@coachpod.help. Attendees may unsubscribe at any time using the unsubscribe option in your messages.

Data retention & security

We retain data for as long as your account is active or as needed to provide the service, and we apply reasonable technical and organisational measures to protect it.

Contact

Questions about privacy? Email hello@coachpod.help.